Privacy Policy

Information We Collect

We only collect the minimum personal information necessary to provide our services:

• Parent/Guardian name, email address, and phone number (optional)
• Student first name and last initial, school, grade/classroom
• Order details, including meal selections and dietary/allergy notes
• Payment transaction details (processed by third-party providers — we do not store payment card information)

How We Use Your Information

We use your information to:

• Create and manage your account
• Process and fulfill orders
• Communicate order confirmations, updates, and service notices
• Coordinate with schools and vendors for meal preparation and delivery
• Maintain accurate records for transaction history and customer service

Sharing of Information

We do not sell your personal information. We may share it only with:

• Schools, for delivery coordination and reporting
• Vendors, for order preparation and allergy/dietary accommodations
• Service providers (e.g., payment processors, website hosting) under strict confidentiality agreements
• As required by law, regulation, or legal process

Payment Processing

All payments are processed through PCI-compliant third-party payment processors. We do not collect, store, or have access to your full payment card details.

Cookies and Analytics

Our website may use cookies or similar technologies to enhance functionality, improve user experience, and analyze website usage. You can adjust your browser settings to refuse cookies, but some features may not function properly.

Data Storage and Cross-Border Transfer

Your personal information is stored in secure servers located in Canada, and may be processed by service providers in other jurisdictions. In such cases, it may be subject to the laws of those jurisdictions.

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When no longer required, information will be securely deleted.

Your Rights

You have the right to:

• Access and correct your personal information
• Withdraw consent (subject to legal or contractual restrictions)
• Request deletion of your personal information

Requests can be made by contacting us at lunchgo.ca@gmail.com. We may require verification of identity before fulfilling any request.

Security Measures

We use administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective Date" will indicate the most recent revision.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:
Email: lunchgo.ca@gmail.com

By using LunchGo.ca, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.